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Hardenbergh Group

Consulting Solutions

Where You Are.
Where You Could Be.

Transformational experience and expertise to help your healthcare organization reach new levels of operational excellence.

Our consultants are leaders and subject matter experts across medical staff services, peer review, clinical quality, organizational performance and patient safety, quality and risk management.

Need customized solutions to address your operational challenges?

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Pursuing Potential in an Ever-Changing Market

Healthcare is changing quickly. And as it continues to evolve, organizations must focus more than ever on a myriad of topics, including patient safety, compliance, risk management, operational efficiency, technology utilization, revenue cycle, and provider satisfaction.

We help our clients address and solve both key strategic and tactical challenges across their organization with practical solutions grounded in experience. We have walked in your shoes and know exactly the risks and opportunities that you are presented with each day.

Each solution we develop is customized to the unique needs and requirements of your organization.  Examples of our offerings include:

Medical Staff Services

  • Operational Assessments
  • Unification of Credentialing, Privileging, and Provider Enrollment
  • Credentialing Software Implementation and Optimization
  • Credentials Verification Organization (CVO) Formation and Optimization
  • Medical Staff Bylaws and Rules & Regulations
  • Delegated Credentialing
  • Core & Special Privileges Delineation
  • Accreditation / Certification Preparation and Remediation Support
  • Survey Preparation

Peer Review & Quality

  • Development of Professional Practice Evaluation (PPE) Process, including Ongoing (OPPE) and Focused (FPPE)
  • Integration of Quality and Medical Staff Peer Review Programs
  • Quality Process Design and Implementation
  • Peer Review Redesign and Implementation
  • Peer Review Committee Education
  • Development of Multidisciplinary Peer Review Program / Committee
  • Development of an Enterprise / System Peer Review Process

Organizational Culture

  • Development of High-Performance Organization
  • Alignment of Organizational Strategy and Clinical Quality Operations
  • Identification of Organizational Challenges and Executive Alignment
  • Board Education and Training

Physician Wellness

  • Practitioner Burnout Assessment and Management
  • Peer Coaching
  • Practitioner Wellness Coaching & Best Practices

Patient Safety, Quality & Risk

  • Patient Safety Act educational programs for senior leadership, risk managers, quality personnel, in-house and outside legal counsel
  • Development of Patient Safety Evaluation System and Related Policies
  • Identification of steps to maximize Patient Safety Act and state privilege protections
  • Development of responses to CMS and other state and federal agency demands for privileged information
  • Patient Safety Organization certification process
  • Patient Safety Act Compliance
  • Regulatory Compliance

Consulting Solutions Team

Our team of experienced physician leaders and senior consultants can help you identify gaps, develop actions plans and achieve long-term success.

Mark A. Smith, MD, MBA, FACS, CPHQ, Chief Medical Officer
Surgery, Peer Review, Medical Staff Leadership, Hospital Administration

Dr. Smith brings 30 years of clinical practice and hospital management experiences to his work with physicians and hospitals across the United States. He is a Clinical Professor of Surgery (Voluntary) in the Vascular and Endovascular Surgery Section at the University of California, Irvine Medical Center. He has expertise in system quality and performance improvement, peer review, ongoing and focused professional practice evaluation, management of deficient practitioner performance, criteria-based privileging, low volume practitioners, ED call and external focused review.

Donald J. Lefkowits, MD, FACEP, Executive Medical Director
Emergency Medicine, Peer Review, Medical Staff Leadership, Hospital Administration

Dr. Lefkowits brings almost 40 years of clinical experience and is Board Certified in Emergency Medicine and Internal Medicine. He has served as President of the Medical Staff, Chair of the Credentials Committee and Peer Review Committee and supported hospital and medical staff functions by chairing fair hearings, providing crisis management and press interactions, and developing and nurturing physician leadership programs. He is the Immediate Past President of the Colorado Medical Board.

Brock Bordelon, MD, FACS, Medical Director
Surgery, Peer Review, Medical Staff Leadership, Hospital Administration

Dr. Bordelon brings 30 years of clinical experience and is certified by the American Board of Surgery and is a Fellow of the American College of Surgeons, the Society for Surgery of the Alimentary Tract, and the Society of American Gastrointestinal Endoscopic Surgeons, among other regional and national professional societies. He has served as the Chief of Surgery, a member of the Medical Executive Committee and several hospital medical staff functions. He is a past member of the Colorado Medical Board.

Dr. Di Thompson
Di Thompson, MD, Senior Physician Consultant
Practitioner Health & Wellness, Practitioner Burnout, Peer Coaching

Dr. Thompson is a psychiatrist with over 25 years of clinical experience as a psychiatric oncologist and women’s health expert.  Additionally, she has focused on physician wellness and provider burnout for the past 20 years, and currently holds a system wide role as Enterprise Wellbeing Medical Director.  Dr. Thompson has developed a diverse well-being program with multiple facets to support physicians and other advanced practice providers, including annual burnout assessments and a robust peer coaching program. This unique program has demonstrated improved provider burnout rates and has grown to include over 300 trained physician and APP coaches.

Michael R. Callahan, Senior Consultant
Medical Staff Governance, Patient Safety, Quality & Risk

Michael R. Callahan brings an unparalleled level of healthcare consulting experience. Formerly a healthcare attorney for over 40 years, he provides consultative services, educational programs and thought leadership in his role as Senior Consultant. His areas of focus include hospital/physician relations, medical staff bylaws and policies, peer review policies and investigations, privileging and credentialing issues, National Practitioner Data Bank guidelines and reporting standards, EMTALA standards, accreditation compliance, medical staff integration and hospital/medical staff disputes.

In addition, he is recognized as a national expert involving all aspects of the federal Patient Safety and Quality Improvement Act of 2005.

“I have been receiving a lot of support from the MEC for a total transformation in how we govern the medical staff. Most members who attended yesterday’s retreat have shared with me their desire to go all the way, to revamp our Bylaws and Rules and Regulations and bring us into the present. They are willing to follow your advice and recommendations in all aspects of governance, credentialing, peer review, etc. I am so grateful to you for helping us work through our perennial problems and giving us practical suggestions. Thank you for sharing your expertise with us, reviewing our Bylaws before you came, and telling us as it is.”

President / CEO
National Medical Group

Related Solutions

Workforce Solutions

Workforce Solutions

Professional Staffing of qualified Medical Services Professionals (MSPs) to fill temporary vacancies or augment staff and CVO Services for interim or long-term support.

External Peer Review

External Peer Review

Nationwide network of board-certified physician reviewers providing unbiased assessment of care in all specialties and subspecialties.

Physician Leadership

Physician Leadership

Physician executives and senior-level industry experts with extensive experience in governance, compliance, and medical staff leadership.

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